Meet with key Hard Rock Hotel & Casino Sacramento at Fire Mountain department managers, in order to communicate sales efforts specific to their territory, discuss opportunities, and together develop ideas for improving all of Hard Rock’s group guest’s including meeting and events guest satisfaction.

Helps maintain Catering software and property calendar. Maintains accurate reports and follows up in a timely manner with internal and external requests. Greets group representatives upon arrival and reviews all pertinent property locations and other features and amenities of Hard Rock Hotel & Casino Sacramento at Fire Mountain. Communicates and follows though daily with all service departments to ensure that all changes are being fulfilled according to clients’ specifications and attends all meetings as directed by the Special Events and Catering Manager. Performs client up-sell techniques as they relate to menu selection upgrades. Discuss groups’ arrival, departure, function services, off-property functions and cross-sells amenities of property when appropriate according to written and signed contacts. Contacts catering group’s daily (verbal or written) to establish a schedule of communications.

Sells and services meeting space, assists with audio-visual, banquet, and food & beverage to all catering and special event groups, as assigned. Responsibilities: ESSENTIAL FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) - Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. The Sales Coordinator is responsible for Catering groups and Internal Special Events groups. Overview: The incumbent in this position sells and services rooms and meeting space to prospective groups, both externally and internally, ensuring that the goals and objectives are obtained.

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